If you received a "Token error" when attempting to connect your Google Ads account, please follow the steps below to reconnect your account.
The error message looks like this:
This error is often caused by a blockage that prevents us from displaying your accounts - such as an Ad Blocker plugin or a cache issue. It can also be caused by someone in your organization updating your Google Ads account permissions.
Steps to fix a "Refresh token error":
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Remove Fraud Blocker's connection to your Google account by going to your Google permissions page.
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Go to "Fraud Blocker" -> "See details" -> "Remove access"
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Once removed, please clear your cache. Or simply try and reconnect in a different browser such as using Microsoft Edge (if you used Chrome previously) or using an incognito window.
That's it. You should be all set! ????
If you still have trouble, please contact us and we'd be happy to help you resolve it.
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